Common Questions

How quickly can you get to me?

We aim to arrive within 60 minutes for emergencies across Cardiff. Response times may vary slightly for outlying areas, but we’ll always give you an honest ETA when you call.

Do you charge extra at weekends or evenings?

Our emergency rate is the same whether it’s 3pm or 3am. No hidden surcharges.

What should I do while I wait?

Turn off the water at the stop-tap (usually under the kitchen sink or in a cupboard near the front door). If you can’t find it, we’ll talk you through it over the phone.

Why Choose AquaDemo

We don’t charge a call-out fee on top of the repair - the price you’re quoted is the price you pay. Our engineers carry common parts on the van so most emergencies are resolved in a single visit.

Plumbing emergencies don’t wait for business hours. Whether it’s a burst pipe at 2am or a major leak on a Sunday, AquaDemo Plumbing is available around the clock. We aim to be at your door within the hour across Cardiff and the surrounding areas.

What’s Included

  • 24/7 availability including weekends and bank holidays
  • Rapid response - typically within 60 minutes
  • Burst pipe repair and isolation
  • Emergency stop-tap location and operation
  • Temporary and permanent leak repairs
  • Flood damage mitigation and water removal advice